Question 1

Which digital assets do your support and maintenance plans cover?

Accepted Answer

QUANTUM DS SAS support and maintenance plans cover the digital assets that keep your business operating online—from public-facing properties to internal platforms that teams depend on daily.

Covered asset types include corporate websites and professional ecommerce stores, custom enterprise software such as ERP modules, CRM extensions, and client portals, iOS and Android mobile applications, REST and GraphQL APIs, third-party integrations, and internal SaaS platforms built for your organization.

Each plan is sized according to technology stack, traffic patterns, concurrent user load, integration complexity, and operational criticality—not a one-size-fits-all tier. A high-traffic ecommerce site with payment processing requires different monitoring and response standards than an internal reporting dashboard with limited users.

Documenting covered assets in the support agreement prevents ambiguity when incidents occur. Scope, SLAs, and escalation paths are defined before the retainer begins.

List your web properties, applications, and integrations at www.quantumds.net/en/support/ or sales@quantumds.net. We will recommend a plan matched to your stack and business risk profile.

Question 2

What does an enterprise support and maintenance plan include?

Accepted Answer

Enterprise support and maintenance from QUANTUM DS SAS is proactive platform care—not reactive break-fix when something already failed and revenue or operations are impacted.

Standard inclusions cover proactive uptime and performance monitoring with alerting, automatic backups with configurable retention and verified restore procedures, dependency and framework updates tested in staging before production deployment, security patches applied on documented schedules, Core Web Vitals and page-speed review for web properties, priority technical support with defined response SLAs by severity, and monthly executive reports summarizing incidents, changes, performance trends, and recommended improvements.

Exact scope varies by technology stack and business criticality. A custom Node.js application with PostgreSQL receives different treatment than a WordPress ecommerce site or a Flutter mobile app connected to legacy APIs—all documented in the commercial proposal.

Proactive maintenance reduces emergency spending, extends platform lifespan, and keeps internal teams focused on business outcomes instead of firefighting technical debt.

Request a plan tailored to your assets at www.quantumds.net/en/support/ or sales@quantumds.net. We will deliver scope, SLAs, and fixed monthly investment within 24 business hours.

Question 3

Do you offer ongoing support for businesses?

Accepted Answer

Yes. QUANTUM DS SAS provides ongoing support through monthly retainers with defined SLAs, included evolution hours, and direct access to specialists who retain context from your platform's architecture and history.

Support retainers cover incident response, preventive maintenance, security updates, performance monitoring, backup verification, and structured improvement work within agreed monthly hours. Enterprise tiers add faster response times, 24/7 monitoring for critical assets, and dedicated escalation channels with senior engineers.

Orientative investment typically starts from $30 USD per month (approximately COP 120,000), with final pricing depending on asset count, technology stack, traffic volume, integration complexity, security requirements, and SLA level. Enterprise environments with custom software, mobile apps, or mission-critical ecommerce require prior assessment to define architecture review scope and appropriate coverage tier.

Technology without ongoing care degrades: frameworks age, vulnerabilities emerge, integrations break silently, and user frustration grows until a critical incident forces emergency spending. Retainer support protects the ROI of your original build investment.

Reference values are subject to scope and exchange rates; the agreed commercial proposal prevails.

Request a personalized assessment at www.quantumds.net/en/support/ or email sales@quantumds.net—typically within 24 business hours.

Question 4

How fast is the response to a critical outage?

Accepted Answer

On enterprise support plans, QUANTUM DS SAS commits to an initial response SLA of one business hour for critical incidents—events that directly stop revenue or core operations.

Critical severity includes complete website or application unavailability, ecommerce checkout failures blocking transactions, authentication outages preventing user access, confirmed security breaches requiring immediate containment, and API failures that halt dependent business processes.

Minor incidents—cosmetic defects, non-blocking feature issues, content updates—are handled within agreed windows defined by plan tier. 24/7 monitoring on eligible enterprise plans detects failures before clients report them and triggers automatic escalation to on-call engineers.

Response SLA means acknowledgment, triage, and communication begin within the committed window—not necessarily full resolution, which depends on incident complexity. Status updates continue at agreed intervals until service restores.

Downtime cost varies by industry; we align SLA strictness with the commercial impact documented during plan design.

Review response commitments for your stack at www.quantumds.net/en/support/ or sales@quantumds.net. We will include SLA terms in your support proposal.

Question 5

What does corporate website maintenance include?

Accepted Answer

Corporate website maintenance from QUANTUM DS SAS keeps your public digital presence secure, fast, and reliable—not merely online with outdated plugins and unverified backups.

Standard maintenance includes CMS and plugin or framework updates tested before production deployment, automated backups with periodic restore verification, security monitoring and patch application, uptime and performance monitoring with alerting, SSL certificate management, minor bug fixes within agreed scope, and compatibility checks when browsers or hosting platforms release updates.

Websites without structured maintenance become vulnerable to exploits, slow down as unoptimized assets accumulate, and break silently when dependencies reach end-of-life. Regular care protects SEO rankings, conversion rates, and brand credibility that depend on consistent performance.

Maintenance scope excludes major redesigns, new feature development, and active SEO content strategy—those are separate engagements with defined deliverables. Performance optimization and technical SEO fixes that impact crawlability and Core Web Vitals are included on applicable web plans.

Describe your site platform and traffic at www.quantumds.net/en/support/ or sales@quantumds.net. We will propose a maintenance plan with fixed monthly investment.

Question 6

Can you support my web, software or app if another vendor built it?

Accepted Answer

Yes—after a structured technical health audit. QUANTUM DS SAS evaluates third-party-built assets before assuming operational responsibility, ensuring we can maintain them to enterprise standards without hidden refactoring costs.

The audit covers architecture and code organization, dependency freshness and security posture, hosting and deployment configuration, CI/CD maturity, documentation availability, test coverage on critical paths, integration reliability, and accumulated technical debt that could affect incident response or future enhancements.

If the asset is maintainable, we propose a fixed-investment support plan with clear scope, SLAs, and escalation paths. If critical refactoring is required before safe operation, we state that transparently—with estimated effort and options—before accepting the engagement. We do not inherit unmaintainable codebases under vague promises.

Many organizations outgrow original vendors or inherit platforms from acquisitions. Professional takeover requires honest assessment, not optimistic assumptions.

Submit your platform details at www.quantumds.net/en/support/ or sales@quantumds.net. We will schedule an audit and return findings with a support proposal within agreed timelines.

Enterprise support and maintenance for websites, software and applications